Frequently Asked Questions
Everything you need to know about your OLEADA experience.
What materials are used in OLEADA products?
We pride ourselves on using premium, sustainably sourced leathers and high-grade recycled fabrics. Each piece is crafted to ensure durability and a luxury feel while maintaining our commitment to ethical fashion.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic orders, and refunds are processed within 5-7 business days of receipt.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, OLEADA ships to over 50 countries worldwide. Please note that international orders may be subject to local duties and taxes, which are the responsibility of the customer at the time of delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'buy now, pay later' options through Klarna and Afterpay.